FAQ

Using our services
Who can ship with Chit Chats?
What if I don’t live near a Chit Chats location?
Who are our partner carriers?
Does Chit Chats offer a northbound service?
Which printers are compatible with Chit Chats?
How do I print postage labels?
Does Chit Chats have a referral program?
Does Chit Chats offer pickups?
Can I use prepaid postage labels or postage from another platform?
Does Chit Chats offer insurance?
Can I take shipments directly to the carrier?

Pricing and payments

Can I get a shipping quote?

What currency does Chit Chats show for postage rates?
How do I pay for postage and other services?
Can I automatically top up my account with credits?
Can I get receipts and statements for accounting?

Paperwork required

Do I need to submit a manifest or customs paperwork like a CN22?
When is an invoice mandatory for my shipments?
Prohibited items and restrictions

What can I ship with Chit Chats?

Are there other item restrictions besides Chit Chats' prohibited items?

What are the maximum weight limits for my shipments?

Tracking

Will my shipments have tracking?

What is a shipment ID?

Where can my customers track their packages?

Do I have access to my past shipments?

Returns

Does Chit Chats provide a U.S. return address?

Can I use my own return address?

Can I create a return label on Chit Chats for my customer?

Are there fees for returned shipments?

Can Chit Chats manage my returns?

Explore Chit Chats

How it works
Learn how Chit Chats works and start saving today.
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How to ship
Find out how to get your packages to us.
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Locations
Find the closest location near you.
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